Effective Date: January 18, 2024

At Kiaan Ayurveda, we want you to be completely satisfied with your purchase. If you have any concerns about your order, please review our return and refund policy outlined below:

1. Returns:

In case of damage or quality issue with the product, we can only exchange the product if reported within the specified timeline as mentioned below:

• If you receive a Tampered or Damaged product, please inform our Customer Care within 24 hours of receipt, with supporting Images and Video, so we can address your concern at the earliest.

• For any product quality complaints, please contact our Customer Care within 7 days of your order delivery.

• Kiaan Ayurevda is not responsible for any damage caused after delivery. Damages due to neglect, improper usage, or wrong application will not be covered under our Exchange / Returns Policy.

• Exchange of products will be accepted only if the products are returned in a saleable condition and in their original packaging, in an undamaged condition and subject to the following terms:

  • Returns and exchanges requests will be subject to checking and vetting by Kiaan Ayurevda.

  • No Refund shall be made once goods are sold.

Please call us on +91 77210 09966 – All Days (10 AM to 7 PM) or WhatsApp us at +91 77210 09966 or Email – info@kiaanayurevda.in where our Customer Care Specialist will be happy to help you.

2. Refunds:

2.1 Processing Time:

• Refunds will be processed within 3 to 4 days of receiving the returned product.
• The refund will be issued to the original payment method used for the purchase.

2.2 Partial Refunds:

• In some cases, partial refunds may be issued for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

3. How to Initiate a Return:

• To initiate a return, please contact our customer support at info@kiaanayurevda.in and provide your order number and the reason for the return.
• Our customer support team will guide you through the return process and provide any necessary instructions.

4. Exceptions:

• Certain products may not be eligible for return or refund due to hygiene and safety reasons.
• Customized or personalized items are also non-refundable unless they are defective or damaged upon receipt.

5. Contact Information:

• For any questions or concerns related to returns and refunds, please contact our customer support at info@kiaanayurevda.in or call us at +91 77210 09966.

6. Changes to this Policy:

• Kiaan Ayurveda reserves the right to update or modify this return and refund policy at any time. Changes will be effective immediately upon posting on our website.

By making a purchase with Kiaan Ayurveda, you agree to the terms outlined in this return and refund policy.

Thank you for choosing Kiaan Ayurveda!